About Us:

Fantasy Football Hub uses artificial intelligence (AI) to redefine the Premier League fantasy football experience. Our members have access to a suite of AI-powered features, AI transfer suggestions, in-depth expert content, expansive data sets and analytical tools, all designed to help our members do one thing – win at fantasy football.

Job Overview:

We are seeking a motivated and customer-focused Customer Support Executive to join our team on a fixed-term contract. The successful candidate will be responsible for delivering exceptional support to our users, ensuring they have a seamless and enjoyable experience on our platform.

Key Responsibilities:

● Respond promptly and professionally to customer enquiries via email, live chat, and social media.
● Provide accurate information and support on the website’s features and products.
● Resolve user issues, complaints, and technical problems efficiently.
● Escalate complex issues to the appropriate team members when necessary.
● Maintain detailed and accurate records of customer interactions and resolutions.
● Collaborate with the development and product teams to identify and report bugs/user issues.
● Assist with the creation and maintenance of FAQs, help guides, and other support materials.
● Contribute to user satisfaction by providing friendly, empathetic, and efficient service.

Qualifications:

● Previous experience in a customer support role, preferably in the online gaming or sports industry.
● Strong understanding of fantasy football and enthusiasm for the sport.
● Excellent communication skills, both written and verbal.
● Ability to handle multiple tasks and work in a fast-paced environment.
● Proficient in using customer support tools and software.
● Strong problem-solving skills and attention to detail.
● Ability to work independently and as part of a team.
● Flexibility to work some evenings and weekends as required.

Benefits:

● Opportunity to work with a passionate and dynamic team.
● Gain valuable experience in the fantasy sports industry.
● Flexible working hours.

Company: Fantasy Football Hub Ltd

Job Type: Contract (30-40 hours per week)

Contract Duration: 6 weeks (22nd July 2024 – 30th August 2024)

Location: Remote

Compensation: £15/hour

How to Apply:

This position has now been filled.